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With ICE Mortgage Technology’s consumer engagement solutions, loan companies can earn a borrower’s enterprise for lifestyle

This 12 months is predicted to deliver a shift in priorities for loan companies, moving from operational effectiveness between significant obtain and refi volumes to raising their revenue quantity and aggressive differentiation in a now buy-heavy marketplace. The important driver for lenders to compete in 2022 will come down to their capability to produce an extraordinary, individualized borrower encounter to help them acquire not only the borrower’s business enterprise for 1 transaction, but for lifetime.

ICE Home loan Technology is poised to assistance loan companies do just that with its purchaser engagement options. ICE delivers loan providers with solutions that allow them to maximize product sales productiveness and deliver far better borrower ordeals by tapping into the electrical power of the Encompass platform and leveraging the industry’s most trusted facts supply to electric power automation across the total purchaser knowledge.

As lenders make investments to much better their borrower practical experience and travel sales efficiencies, they are also utilizing this as an possibility to reevaluate their tech stack to simplify and consolidate methods and workflows to eventually boost their originators’ practical experience. Lots of have found that their workflows are disjointed and unnecessarily intricate, distribute across many devices, person interfaces and distributors. 

ICE Mortgage Technology’s buyer engagement alternatives are all linked to a solitary information resource – the Encompass system – which makes sure a a lot more seamless experience from a solitary lover. 

“Unlike other gross sales methods on the marketplace, ours are wholly configurable and totally integrated with the Encompass platform, enabling you to not only tailor our technologies to the requires of your organization but continue to be within just the ICE Home finance loan Technological innovation ecosystem and leverage a single onboarding encounter, one details resource and single associate for all your borrower engagement technology needs,” explained Matt Dowd, Vice President, Product or service Administration. 

Just one of the most precious attributes of ICE’s shopper engagement methods is that they offer you automatic, personalised, multi-channel conversation that spans the entire purchaser journey. The company’s technological innovation also enables the loan company to remain inside of the ICE Home loan Technology ecosystem, providing them with everything they have to have from a solitary spouse, which can aid lessen not only complexities but prices as properly. 

And in contrast to other remedies that provide a “one dimensions suits all” tactic, ICE’s technological know-how is versatile, with a revenue resolution for every single type of company. 

“One detail we’ve uncovered about the decades is that there is completely no this sort of matter as a a person-dimensions-fits-all resolution for every form of lender,” Dowd explained. “The profits technological know-how needs can vary significantly dependent on the lender’s business design or their recent know-how stack.”

For loan providers with a consumer-immediate product, there is a income efficiency app developed especially for the requirements of gross sales teams that run in higher-volume, transactional phone heart environments. Lenders who use Salesforce as their main system of record can use that identical sales productiveness application, customized for the Salesforce natural environment.

And for distributed retail loan companies who are targeted on constructing and nurturing ongoing customer associations, ICE has customized solutions to meet their sales teams’ requirements, with options these as mobile-pleasant gross sales productiveness instruments. 

“Our concentration is on the connections involving details and technologies, amongst innovation and expertise, and eventually, between folks and option,” explained Jonas Moe, SVP Promoting and Market place Method, ICE Home loan Technology. “We join all issues mortgage.”


Jonas Moe, Senior Vice President Marketing and advertising and Market System, ICE Property finance loan Technological know-how

Jonas Moe is accountable for communications, situations, demand from customers era, branding, inventive and industry tactic for ICE Mortgage Technologies. 


Matt Dowd, Vice President, Merchandise Management

Matt Dowd’s responsibilities consist of driving the vision and strategy all-around ICE Home finance loan Technology’s client encounter initiatives.