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FedEx and Microsoft announce new cross-system logistics resolution for e-commerce

FedEx and Microsoft announce new cross-system logistics resolution for e-commerce

New offering aimed at rising service provider competitiveness in the e-commerce space by strengthening shopper engagement and delivering improved shipping and delivery alternatives

MEMPHIS, Tenn. and REDMOND, Clean., Jan. 24, 2022 /PRNewswire/ — FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday introduced the future option as element of their multiyear collaboration to transform commerce, supply chains and logistics. FedEx and Microsoft will bring with each other FedEx network intelligence with abilities from Microsoft Dynamics 365 to introduce a cross-system “logistics as a provider” for suppliers, retailers and manufacturers.

The providers share a eyesight for reimagining commerce activities for businesses so they can give their shoppers a lot more integrated approaches to shop, and more rapidly, much more efficient deliveries. In present day earth of just-in-time offer chains, worldwide trade and accelerated e-commerce growth, velocity, versatility and visibility are critical. Buyer requires and expectations have shifted across each individual industry. Alongside one another, FedEx and Microsoft are using tools like artificial intelligence and equipment mastering to extrapolate new insights from the 17 million packages that move by the FedEx network each and every day to assistance brands produce improved buyer activities.

Cross-platform, logistics as a provider remedy for makes
The organizations introduced plans to introduce a exclusive info integration coupling facts insights from FedEx with Dynamics 365 Smart Get Management to support manufacturers entry new info and abilities to much better satisfy, ship and assistance client orders even though effortlessly integrating with their present e-commerce platforms. This cross-platform method can help brand names produce modern day, higher-benefit activities instantly to their shoppers such as quicker, a lot more expense-powerful supply in the vicinity of real-time supply standing communications and convenient, frictionless returns with roughly 60,000 fall-off destinations and printerless QR codes. For brands dealing with amplified stress to develop affinity when managing greater get volumes, ensuring charge-productive fulfilment and lowering highly-priced consumer provider phone calls, this new technological know-how provides unparalleled prospect to leverage present systems of history, enhance fulfillment and produce on their order guarantees with increased precision, even though benefiting from a much more complete watch of their shopper. 

“Nearly two a long time in the past we set out on a mission with Microsoft to remodel the commerce ecosystem,” reported Raj Subramaniam, president and COO of FedEx Corp. “In that time, we’ve produced important progress, leveraging Microsoft Azure technology with our FedEx Encompass alternative, which delivers critical guidance in enabling superior monitoring of time-sensitive priority shipments. This subsequent stage of our collaboration will continue on to connect the unmatched source chain insights from the FedEx network with the Microsoft Cloud to enhance e-commerce encounters for makes, retailers and buyers.”

Dynamics 365 Smart Buy Management works by using knowledge and AI to build an omnichannel purchase administration application that integrates with present business resource planning (ERP) and purchaser partnership administration (CRM) units and can leverage an ecosystem of other order resource units such as on-line e-commerce marketplaces, cellular applications and social commerce together with traditional purchasing channels like electronic details interchange (EDI) or brick and mortar stage-of-sale. The system is equipped with prebuilt connectors to the top applications models presently use for omnichannel get ingestion, cross-channel get success and supply, and rules-based mostly get orchestration actions in just a small-code/no-code natural environment that uses AI and machine finding out. Coupled with knowledge and visibility into the FedEx network, the businesses intention to empower businesses with new, progressive means to superior serve their customers.

“Extra than ever, it truly is clear just how significant having a resilient supply chain is for every organization’s accomplishment in the contemporary economic system,” claimed Satya Nadella, chairman and CEO, Microsoft. “We are bringing knowledge and insights from the FedEx network with each other with the Microsoft Cloud, starting up with Dynamics 365, to aid businesses accelerate their digital transformation throughout their organization operations so they can present buyers extra built-in techniques to shop, and quicker, far more economical deliveries.”

Empowering all industries with elevated logistics offer chain visibility
FedEx and Microsoft joined forces in May 2020 to allow companies to greater compete in present day increasingly electronic commerce ecosystem. The pandemic has drastically accelerated e-commerce adoption and the digital transformations of organization of all measurements. Pre-pandemic, FedEx projected that the U.S. domestic offer current market would hit 100 million deals for every working day by calendar calendar year 2026. The market place is now predicted to strike this mark 4 many years quicker than predicted, developing to 110 million packages a working day in 2022 — with 86% of that advancement anticipated to come from e-commerce.

FedEx Surround, the to start with FedEx consumer-struggling with option constructed using Microsoft Azure cloud technological know-how, is a testament to the collaboration’s revolutionary potential and rapid impression on how data is utilized in logistics. Built to leverage the hundreds of thousands of details points throughout the FedEx network, the FedEx Surround platform leverages AI, device studying and analytics remedies to proactively keep track of the possibility to FedEx deals along a supply route — this sort of as climate disruptions or site visitors delays. This around true-time data supplies clients with visibility to the state of their provide chain and permits them to proactively program remediation and solutions that FedEx can assistance execute to keep a cargo on track.

FedEx Encompass was deployed in December 2020 and has been instrumental in supporting COVID-19 vaccine transportation. The platform enabled FedEx to handle checking this important raise in precedence cargo volume.

Seamless FedEx facts integration with Dynamics 365 Smart Buy Administration is anticipated to be offered to buyers in the U.S. in the next 50 % of 2022. 

About FedEx Corp.
FedEx Corp. (NYSE: FDX) offers buyers and firms around the world with a broad portfolio of transportation, e-commerce and business providers. With annual revenues of $90 billion, the company offers integrated small business solutions through running organizations competing collectively, working collaboratively and innovating digitally underneath the highly regarded FedEx brand. Consistently rated between the world’s most admired and trusted companies, FedEx conjures up its a lot more than 600,000 workforce customers to continue to be focused on protection, the maximum ethical and professional standards and the requires of their shoppers and communities. FedEx is fully commited to connecting persons and alternatives close to the globe responsibly and resourcefully, with a goal to reach carbon-neutral operations by 2040. To study much more, please visit

About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables electronic transformation for the era of an intelligent cloud and an clever edge. Its mission is to empower each and every particular person and each individual firm on the planet to achieve extra.

Forward-Searching Statements

Particular statements in this press launch may possibly be thought of forward-hunting statements, such as statements relating to FedEx and Microsoft managements’ sights with respect to long run events and economic efficiency. Forward-searching statements consist of all those preceded by, followed by or that incorporate the text “will,” “may possibly,” “could,” “would,” “should really,” “thinks,” “expects,” “anticipates,” “plans,” “estimates,” “targets,” “tasks,” “intends” or similar expressions. Such forward-hunting statements are subject to threats, uncertainties and other variables which could induce true effects to vary materially from historical encounter or from long term success expressed or implied by these kinds of ahead-searching statements. Possible dangers and uncertainties contain, but are not limited to, the price of upcoming e-commerce progress and our capacity to correctly compete in the e-commerce marketplace, our ability to effectively introduce e-commerce methods in the expected time body, shopper acceptance of the FedEx Encompass platform and other things which can be discovered in FedEx Corp.’s and Microsoft’s respective push releases and filings with the Securities and Trade Fee. Any forward-hunting statement speaks only as of the day on which it is designed. FedEx and Microsoft do not undertake or think any obligation to update or revise any ahead-looking statement, whether or not as a outcome of new facts, long term occasions or if not.

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